Frequently Asked Questions
Everything you need to know about shopping with Twamev Homes.
What is the standard delivery time for my order?
Most orders are processed within 24-48 hours. Depending on your location, standard shipping typically takes 5-7 business days for delivery.
Do you offer international shipping?
Currently, Twamev Homes ships exclusively within the domestic region. We are working on expanding our logistics to support international orders in the near future.
What is your return and exchange policy?
We offer a 15-day return policy for most unused items in their original packaging. Please note that certain custom-made or clearance items may be final sale.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as popular digital wallets and UPI for a seamless checkout experience.
What should I do if my item arrives damaged?
If your product arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or a full refund immediately.