Returns & Exchanges
At Twamev Homes, we strive to ensure your complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a seamless 30-day return and exchange policy for all eligible items.
Return Process
- 1.Initiate Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and submit your request.
- 2.Prepare Package
Securely pack the items in their original packaging, ensuring all tags are intact and the original invoice is included inside the box.
- 3.Schedule Pickup
Once your request is approved, our courier partner will coordinate a convenient time to collect the package from your doorstep within 48 hours.
- 4.Receive Refund
After our team conducts a quality check on the returned items, your refund will be processed back to your original payment method within 5-7 business days.
